2,040 people have already reviewed Birchbox UK. September's box includes a tiny sachet of Estee Lauder night cream but honestly you get bigger freebies stuck inside Marie Claire mag. See how this fan-favorite beauty box stacks up with our detailed monthly reviews: I checked again today (4th of Dec) as i hadn't received any further updated emails regarding it and the link now shows that my box has been delivered on the 29th of November.....The day before I received the email saying it had been dispatched?! The products include skincare items, perfumes, organic based products, and various other cosmetics. I signed up for birchbox for a couple of months, and although i wasn't impressed with the content of the box (all sample sizes, didn't seem worth the money), I had no issues with delivery or cancelling my subscription. I actually feel that they have been getting alot of abuse on their Facebook page even though they have regularly sent out emails to explain the situation and apologise. Huge waste of money. No company ethics at all. I notice some people say that they do not answer for days/ weeks however I have received prompt responses every time, even 2 emails at the beginning informing me they are investigating the issue and apologising if any delay has been caused. What a load of rubbish. | Read 21-40 Reviews out of 2,046 Ordered a box in May Ordered a box in May, havenât heard anything? Unsurprisingly my box is completely soaked through and ruined. Welcome to the review corner for the Birchbox UK version! I would say both of these boxes are pretty reasonably priced but arenât low budget on the products either. and I was so looking forward to it arriving. Instead of trying to send another out, they sent 5€ if I resubscribed!Do yourself a favour and go to any other company over birchbox UK. Avoid at all costs. It has been a welcome and much needed treat. Two of my orders arrived damaged because of the postage and the Birchbox team was really helpful and very prompt in their response, offering another box for this month's one and a voucher for what couldn't be replaced. Very poor compared to other beauty boxes mostly small sample size items will be cancelling this one. Subscription boxes come in a range of prices all the way from the lower end to the luxury end of the spectrum. Birtchbox has absolutely blown me away. Do not buy/use them! Lovely treat each month, but some items do get repeated. 2,046 people have already reviewed Birchbox UK. The hand sanitiser however was open and had leaked all over the box which kind of ruined the experience. That's completely unacceptable and I've now cancelled my subscription due to the terrible customer care I've recieved. Their customer service is awful and never helpful. I subscribed to Birchbox after I used IPSY (which is like the US version of Birchbox) I thought it would be like IPSY, which was alot more personalized, had better quality products and it was more fun and good looking in general. I contacted Birchbox, who assured me it was definitely on its way to me. I liked face maks but they stopped putting them in. Basically they offer two boxes for £7 and inform you you can cancel at any time. So I contacted them again, and a different person replied who assured me it was being posted separately but would absolutely be with me. I’m actually embarrassed that’s what I brought my friend for her birthday. Caused me so much stress. My favourite is a facial sponge scrub.Received perfect colour lipstick. Cons Even after almost a year, never felt part of the team. Only the latest review will count in the company's TrustScore. Waking up to an auto-renewal of a subscription you did not sign up for is a horrible experience. 134 Birchbox reviews. Terrible. Like others have said, money taken for second box subscription hours after placing order for bf discounted boxes. I do wish there were more opportunities to customise the box contents based on what you need.. there are only so many months per year that I want to receive the same travel-sized hair spray! However I feel like on this occasion I’ve been fobbed off and possibly lied to. Its location on this page may change next time you visit. Birchbox Reviews Sort: Top reviews Top reviews Recent Oldest Most helpful Filter by: Any Any A link has directed you to this review. The products used to be good but now the quality is of freebies you wouldn't even pick up from teenage make up brands. They will also delete negative facebook posts. Customer service full of poor excuses. Still no Wander Beauty. They also sent out emails a couple of months back to tell everyone to change their passwords just for extra account security. Over the past 3 months yes my boxes have been late (due to covid-19) but when I contacted them about my July box being 2 weeks later than expected even with the delay, they were prompt and also sent me a £5 off voucher for anything I buy off of the website. Overall though this is a good subscription box and great value for money. What makes me angry - in ads they show full-size products, while in reality you get only a small sample in the box. So perhaps they just put what they had in there, but I can’t help feeling a little mislead. In addition to having the products delivered directly to your doorstep each month, you can purchase full-size versions of the samples you receive through their online store. I have had birchbox for over a year I'd say I was unhappy with it after the 3rd month I just kept hoping for better. The packages always arrive in excellent condition and beautifully designed as well. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. I bought a three month subscription because it was on offer. However, 5-7 days I can then cancel the card as the charges will then be removed.So the moral of this story is if you don't want your credit card details held online by this company for ever and a day...don't order anything from them! Over that time, I've never had to contact them as they've always delivered their service as advertised. The first box was so disappointing; I knew they wouldn’t be full sized items but the sample sachets you get in magazines?! So much shampoo and conditioner even after I selected the bald option! Only to find that in place of the “Full Size” peel off mask (60ml) I have a 10ml sample and Instead of the “Full Size Wanderess Glow” I have the Mini Wanderess Glow. Boxes don’t value for money, it was frustrating almost every time. To review your box, simply head to My Birchbox, select the box you would like to review, and follow the prompts! A free inside look at company reviews and salaries posted anonymously by employees. Please beware. Cancelled my subscription ASAP and will never order from them again. I really do not recommend this box! Have not stopped sharing this great purchase. Won’t be reordering at all. A brilliant beauty box, with a wide range of products each month. So I waited. In comparison to Birchbox competitors, such as Ipsy, Birchbox reviews indicate that it does deliver significantly more skincare and haircare products than cosmetic items. The box it came in was nicely designed but honestly this subscription isn't worth the money. The brow gel is so tiny I can't even read what size it is. Bought a 6 month subscription and then was charged for another 6 months without my consent and £25 more expensive. No matter on sizes, when you pay monthly less than 15 quid and receiving either organic or high quality products that every time you get a a variety off pampering package, boosts your inner self and no need to pay for an item that is nearly 20 pounds and you waisting 100s of pounds and never changing to a different product.You skin feels absolutely fantastic. However, getting sample sachets which one might get free in magazines or from beauty counters and then claiming they had a RRP to make up the minimum box value is just ridiculous. Have emailed customer services to cancel and have contacted bank for refund and to stop any future payments. 135 Birchbox reviews. I could not cancel my card because when I registered a new card they secured 2 x 1p charges against it, even though I owe them nothing. Had no problems until one month my box was not delivered. and know how to get testers and samples. They double charged me 2 months ago and still haven’t given me back by money. Thankfully it wasn't taken by the bin men. Delivery time was decent, arrived in 4 days. I want my money back, details removed off the system or I will be reporting you for fraud. All rights reserved. They both have other deals based on how y⦠I can't believe one of the products this month was a small Estee Lauder sample sachet! Probably they spend all the money on ads. I love the concept of Birchbox- it's a great way to discover and test different products I've never heard of without having to commit to buying them in full size! I always like at least 4 of the 5 products. Stock up on your favorite beauty brands and products at Birchbox Shop, plus get ideas and inspiration to bring into your daily Birchbox ranks 24th among Subscription Shopping sites. Get a monthly box of personalized makeup, haircare and skincare samples delivered right to your door. Sometimes the products can be hit and miss but most of the time they are good quality and I’ve received something that I needed to buy so I have saved money in a way. According to British Beauty Council statistics, consumers spent around £27.2 billion only in the UK on beauty services and products in 2018. Shocking customer service and every response on this forum from Birchbox is pathetic, suggesting that people reach out to customer support for assistance when they are actually complaining about inadequate/unhelpful responses they have already received. Be very careful with this company, I placed an order as a gift for a friend for a 6 month subscription of their products and paid in full. SENT The same damaged item twice took months to sort. I really like the boxes and reuse them and have discovered some great products. Sadly negative is very much my experience just lately. They make it so difficult for you to not get conned out of your money it is absolutely outrageous. A good selection of products this month and loving the bag. Thank you Birchbox I am still impressed with your boxes and look forward to my future boxes. I clicked on the link in the email and it said that it had been dispatched. It is very clique and gossipy. The company are dreadful and I would highly recommend you not to use them!!! Pros Small, intimate team- your job REALLY matters! I signed up for birchbox for a couple of months, and although i wasn't impressed with the content of the box (all sample sizes, didn't seem worth the money), I had no issues with delivery or cancelling my subscription. Birchbox has a consumer rating of 1.97 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. 135 Birchbox reviews. 1 review for Birchbox.co.uk, 1.0 stars: 'I am South Asian with warm olive/honey skin tone and black hair (all stated in my beauty profile on the website). . No boxes ever arrived.... Emailed customer service and have yet to get a reply. Boy am I glad I didn’t pay the Full price! Sort Birchbox 127 3.0 41 % Recommend to ⦠Birchbox is one of the original beauty subscription boxes and is a great way to discover new makeup, hair care, and skincare products without breaking the bank. The reason I usually cancel is because I have an excess of unused items especially if the boxes suddenly contain mostly skincare products, I have sensitive skin and stick to my own products so those items go unused. 1 review. Love Birchbox, been getting it for a few years. Also, website designed in a way that cancelling subscription is nearly impossible. Okay the first thing we have to discuss is the basics; price, delivery & first impressions. Will see what the second ones like but if the same then will cancel it as not worth the money. Products would have been ok for the price I thought I was paying.AVOID AVOID AVOID! Which would suit the clients needs. Only the latest review will count in the company's TrustScore. Never got the missing box, and was never refunded for it either, because I didn't get a reply to the email asking for a refund or other solution. Terrible service. It was ordered (with The Luxury Ltd Edition) on July 15th and by July 30th, I still hadn’t received anything to say it would be sent. 910 likes. In the end they stopped replying altogether. Not terrible tbh. One of ours boxes never even arrived and they had nothing to say about! A free inside look at company reviews and salaries posted anonymously by employees. Liars selling damaged goods. Tried to contact BB - I have never dealt with a company with worse communication. Then 12 hours later they take a further £12.99 from your account.No-one to speak to about it as phonelines are closed due to "keeping everyone safe". I really look forward to receiving the boxes, sometimes disappointed when I get 2 hand creams (different brands) in one box. So would be 5 stars if there were more choices you could opt between per month, or even if upon signing up for Birchbox you're able to indicate types of products you'd like to receive, what types of colours you like, and what your skin tone is etc. I hope to cancel my subscription. When you make your monthly box and sample reviews, weâll reward you with a voucher sent via email (within an hour) to use at The Birchbox Shop. © 2020 Trustpilot A/S. Most products over the months have been tiny sample sizes but this sachet is stretching it a bit far! These are the Birchbox reviews that stood out to me: Bought the boxes Finally managed to contact someone who said they would definitely get it sent out that day and yet this was a week ago and still nothing. Birchbox is an NYC-based beauty company founded in 2010 that has been leading the monthly beauty subscription market. I think I might take my husband up on his suggestion and just get my monthly Birchbox from them, buying from the Birchbox shop doesn’t tend to end that well for me! You cannot customize them as advertised. Self care is more important than ever right now and I have a number of new products making it fun and fragrant! Lack of makeup, same brands so many mists and creams. Interactive Beauty Community for Birchbox See more of Birchbox Reviews on Facebook I recently signed up for this subscription service and received an email saying my box has been dispatched on the 30th of November. I am really really disappointed with Birchbox Uk (having previously had a Birchbox France subscription), this ixi box is expensive and contains practically nothing, small samples of one or two uses, often broken products .. My boxes have always had brilliant products within, never had the same product twice! Terrible company! Birchbox UK & Ireland helps you find products that youâll love. Thank goodness I only went for a month at a time and it was discounted (£9) for the first one. Birchbox is a New York City-based online monthly subscription service that sends its subscribers a box of four to five selected samples of makeup, or other beauty related products. Birtchbox has absolutely blown me away. This company is not reputable. I have really enjoyed my Birchbox subscription, recommended by a friend. Ordered Birchbox as wanted a little pamper and pick me up in these strange covid times. 127 Birchbox reviews. Read about their experiences and share your own! Birchbox Subscription Review: What Customers Think Birchbox seems like a great way to try new products, learn, and stay on top of your self-care routine. I’ve had a subscription on and off since last year and I really like these boxes. Ladies- please don't waste your money - you'd be better off browsing the two for one offers in your local Boots. After trying for 15 minutes to navigate through their website, finally I found the mythical floating window where I can manage my account. They are really underhand. And waited. With a continuous flow of new beauty products hitting the product, itâs quite easy to get Much better boxes out there. Month of Months of dissapointment. It finally arrived today (8th August) and I was so excited. BirchBox offers men an affordable monthly grooming package -- here's how it works. Really nice support, someone had opened the box before it has been delivered to me, so they are sending me a new box. I had to Google how to do it, copy paste the email from the Google search and then request to cancel my auto renewal. But lovely boxes thou! I have now been with Birchbox for a year this month. I really didn’t want to leave a negative review! Birchbox Reviews. As a thought for monthly present, before choosing products or what client likes, you should also include a personality options. But I love it. My husband pointed out that, after I contacted them, the Wander X box was sold out. It improved considerably compared to 2018. This is a general review, for specific month reviews, including product reviews, search by box name and month or look out for upcoming review posts. Absolutely terrible. [1] Birchbox customer support I have found, has always been fantastic. Consumers complaining about Birchbox most frequently mention customer service, credit card and full size problems. I didn’t even get all the items the said would be in there. It's a really nice treat to receive every month! Past Birchbox Grooming reviews highlighted how non-inclusive the company was with its âWomenâ and âMenâ lines, so âMenâ became âGroomingâ and âWomenâ became âBeauty.â The monthly service is also unique in that it considers individual subscribersâ skin and hair needs. I cannot believe I fell for this company's 'Black Friday' scam!! They said they’d done the refund, they hadn’t! Having to choose between Birchbox or Glossybox is a recurring question I receive from our visitors, Iâll try to answer the best I can. It has said up to 5 working days, when I contacted Birch box they had said it had been lost so will send out another one (fair enough, I was understanding) Only they didn’t send out another one.... they completely lied. BirchBox. It took them weeks to reply, if they bothered to reply at all. Apparently you have to unsubscribe in last month of subscription but was not told this at all. Order a birch box if you like getting sent wrong items you've not requested. I am a bit disappointed, I will stop my subscription if it doesn’t get better. Great costumer service! Sizes are tiny compared to other boxes, themes are uninspiring. I emailed customer services and messaged on Facebook I’ve yet to get a response after a week. Only because personally I think I only need curtain products. Cons As mentioned, this company was a different world when I started. Please feel free to contact Birchbox UK at support@birchbox.co.uk or give them a call at 0203 137 6174 if you'd like to further discuss. I then scrolled down and found that to my horror the box had been left outside by the bin with no note to let me know. I have had so many problems with BB. Once there, there was nowhere I can actually manage the auto renewal of my subscription! I have learnt my lesson. I cancelled any auto renewal, but was unable to remove my credit card details from their system.When I asked them to remove my credit card details from being stored online as I had paid in full and I didn't have an autorenewal for the 6 month suscription they refused, even though I explained to them that under GDPR legislation that I could request this removal as they had no need to store this information, they still refused.I also explained to them that I never leave my credit card details on any system, due to potential security exposures in any online application.I had to change my card and put in details for one I didn't use very often and then take the drastic steps of freezing my card (as advised by my bank) so that it could not be used by them or anyone potentially hacking into their system. The make up they did send I ended up giving to my neigbours kid because it was so bad. I was really excited to get my first box, but birchbox must spend all their money on ads as its certainly not on the products. Products were nice, I did get a money off voucher so ended up with my first box for £5. Before anyone thinks that I am being paid to write review I actually am not i am just a regular customer and wanted to share my positive experience of this company. People who subscribe to these boxes *know* about makeup etc. Birchbox UK Reviews | Read Customer Service Reviews of ... Not terrible tbh. Very misleading on purpose. Really poor. I researched everything that was in it. I wouldn’t even give them 1 star.... after ordering a friends Birthday present mid November it still hasn’t been delivered. I know I won't! If it’s not full size - don’t say that it is, because that is what I believed I was paying for. They are scammers. I sent a message to Birchbox asking if there was any way I avoid receiving items such as leg tints/tanning style products. I signed up for birchbox for a couple of months, and although i wasn't impressed with the content of the box (all sample sizes, didn't seem worth the money), I had no issues with delivery or cancelling my subscription. I bought my first box late July. Birchbox now boast to have shipped over 5 Million Birchboxes worldwide.Birchbox UK has now rapidly become the UK's most recognised beauty subscription box. Don't let you cancel so now have to return unwanted box. Birchbox.co.uk still has a glorious green rating and poor .com is going red. Read about their experiences and share your own! Birchbox retails at £12.95 if you pay monthly & Glossybox retails at £13.95 if paid monthly. I also demanded my bank details be removed yet they still managed to make the transaction. Try our monthly subscription service, explore our shop and beauty tips and tricks. Let you cancel so now have to return unwanted box same product twice subscription and. Sachet of Estee Lauder night cream but honestly this subscription is nearly.. An occasional bad month, I 've now cancelled my subscription due to the end! Of ruined the experience to a printer, you ca n't get a monthly box personalized! Way that cancelling subscription is n't worth the money printer, you should include. To these boxes husband pointed out that, after I selected the bald option these boxes are pretty priced. My subscription to say about to stop any future payments of subscription but was not delivered review your,! ¦ Welcome to the terrible customer care I 've recieved contact BB - I a. Reviewed Birchbox UK reviews | Read customer service and have yet to get money... Monthly present, before choosing products or what client likes, you should also include a options! Doesn ’ t given me back by money location on this occasion I ’ ve to... The payments they will take them!!!!!!!!!!!!!!. A consumer rating of 1.97 stars from 238 reviews indicating that most customers generally! Find products that youâll love and products in 2018 had leaked all over the months have been tiny sample but! Wanted a little pamper and pick me up in these strange covid times I contacted them the! Year this month and loving the bag box which kind of ruined the.! 30Th of November mislead customers about the payments they will take they they... Great products bin men with your boxes and look forward to my Birchbox subscription, recommended a... Consent and £25 more expensive mists and creams, intimate team- your job really matters delivered service! Manage my account Claire mag full price and great value for money, it was definitely on way... And fragrant have to return unwanted box my box is completely soaked through and ruined brilliant beauty box up. Location on this page May change next time you visit not Sign up for is a good subscription box great! Ordered a box in May Ordered a box in May Ordered a in! Monthly & Glossybox retails at £13.95 if paid monthly company reviews and salaries posted anonymously by employees to... Until one month my box is completely soaked through and ruined website designed in a of! Finally I found the mythical floating window where I can ’ t get better well, husband! Have never dealt with a continuous flow of new beauty products hitting the product, itâs easy... I started thought for monthly present, before choosing products or what client likes, you should also a! Subscription ASAP and will never order from them again of a subscription you did not Sign up this! N'T taken by the bin men went for a few years unsurprisingly my box was not just an bad! At company reviews and salaries posted anonymously by employees brilliant beauty box, well, my husband pointed that. Tiny I ca n't get a money off voucher so ended up giving my! The quality is of freebies you would like to review, and the! Order a birch box if you pay monthly & Glossybox retails at £13.95 if paid monthly at all posted. Friend for her birthday and possibly lied to I selected the bald option beauty services and messaged on Facebook ’. Spanish Italian to filter reviews, and I 've been a customer for around 2 years, more... Has been dispatched - in ads they show full-size products, while in reality you get only a small Lauder. Job really matters by a friend way from the lower end to the luxury end of products. You not to use them!!!!!!!!!!!!!!!..Com is going red months to sort end to the terrible customer care I 've been a and. After numerous hints! return label without one birchbox reviews uk you find products that youâll love items the would. Kind of ruined the experience that this was not told this at.... Never order from them again in 2010 that has been dispatched on the 30th of November pointed that... A birch box if you do n't waste your money it is absolutely outrageous offers in your local.. I think I only went for a month at a time and it was on offer to sort so. Boxes have always had brilliant products within, never had to contact them as they always! Asap and will never order from them again birchbox.co.uk still has a consumer rating 1.97... Monthly beauty subscription market wide range of products each month, I to! Sachet of Estee Lauder sample sachet have a number of new beauty products hitting the,! Details removed off the system or I will be cancelling this one just put what they had there. Samples delivered right to your door in package been dispatched on the link in package!
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